Certified ISO 20000 Internal Auditor cum Implementer Program in Bangalore from 18th to 20th Nov 2011

Certified ISO 20000 Internal Auditor cum Implementer Program in Bangalore from 18th to 20th Nov 2011

(3 Days Classroom session and 2 Days Online training on ISO 20000 and Auditing concepts)

ISO 20000, the International Standards for IT Service Management System (ITSM) has assumed significant importance in ensuring business growth through improved client satisfaction. Internal Audits are mandatory requirements of the standard.

Certified ISO 20000 Implementer and Internal Auditor Course will help ITSM Implementers and Internal Auditors to implement ISO 20000 and conduct effective internal audits against the standard. The participants will also have access to world class eLearning program on ISO 20000 and Internal Audit from Adaptive Processes.

This program saves 1 day for the participants as otherwise they need to attend 4 days of classroom sessions if conducted separately.

Course Highlights: Course covers the latest ISO 20000: 2011 edition, Faculty with significant hands on implementation and auditing experience, eLearning, Best in class course-ware

Target Audience: Management Representatives, IT Service Managers, IT Heads, IT Managers, IT Service Managers, Quality Managers, Quality Analysts, Quality Executives.

Course Contents:
Day 1:
•Course introduction
•Need for management systems
•Understanding ISO 20000
•Clauses of ISO 20000
•Test on ISO 20000

Day 2:
•Steps for implementing ISO 20000
•ITSM Manual based on the casestudy
•Developing processes based on the casestudy
•Developing CMDB
•Certificate Examination

Day 3:
•Principles of Internal Auditing
•Preparation of Audit Checklists based on ISO 20000
•Auditor Role plays based on Case study
•Certificate Examination

Faculty Profile: Faculty is a Certified ISO 20000, 9001, 27001 Lead Auditor
Our faculty has consulted, implemented and audited ISO 20000, ISO 27001 and ISMS for many clients. He has conducted more than 40 inhouse and public workshop trainings on ISO 20000, 9001 and 27001.

Sample Feedbacks from Earlier Courses:
1. I would definitely recommend this training to others in Accenture!! - Sukriti Sen, Accenture
2. Thanks for conducting the wonderful session and sharing your excellent knowledge with us. I felt this session was knowledge enhancement for me. Hope it will increase my confidence and perform my roles well in my projects. - Chandra Sekhar Challa (Value Labs)
3. It is highly appreciated and acknowledged that the training was very useful and purposeful. Special thanks to you to make it interactive and collaborative -S Balamurugan, Senior Solution Architect, Unisys
4. Excellent workshop and a faculty with deep knowledge - Manoj Nair, Ma Foi, Chennai

Companies which have participated in our earlier Trainings are Unisys, LGCNS,AXA global Solutions, Accenture, Ness Technologies, Mach Teledata, Wipro Technologies, Microland, Sony, Mafoi, Aricent, JP Morgan Chase, STPI, Exilant, Cross Domain and many more

Training Details:
Time: 09:30 am to 05:30 pm
Venue:
Adaptive Processes Consulting
#51, 3rd Cross, Church Street
Koramangala 6th Block, Bangalore - 560095
Karnataka - India

Fee Details:
Rs. 9,500 + 10.3% Service Tax for per participant.
(Includes Course Material, Access to E-learning Portal, Lunch, Tea / Coffee / Cookies.)
Registration is subject to availability of seats.

Discounts:
Registration is first come first serve basis. Subject to availability of seats.
All participants will receive eLearning access for ISO 20000 and Internal Audit worth Rs.5000.
All participants will also get 10 ISO 20000 Implementation and Audit Templates worth Rs.6000.
Special Discount of 10% will be given if registered with 3 or more participants.
Early Bird discount of Rs.1000 if registered by 31st Oct 2011
For Registration/Clarifications:
Please contact:
Ananya
M:+91.9343.79.4800/9019.45.0325
E: Ananya@AdaptiveProcesses.com

About Adaptive Processes Consulting
Adaptive Processes Consulting is a niche process and quality consulting firm. We help our clients in defining, implementing, managing and improving processes which are aligned to world class models and standards like CMMI, ISO 9001 and 27001, PMP, Six Sigma and PCMM. Our Adaptive Portfolio Management System (APMS) meets complete process and data management requirements for CMMI L5, ISO 9001 and ISO 27001. We have helped multiple Clients to achieve ISO 9001. We are currently helping multiple Clients with their ISO 27001, CMMI and ISO 9001 initiatives.

Adaptive Processes Consulting Private Limited
#51, 3rd Cross, Church Street, Koramangala
Bangalore-560095. Karnataka, India
http://www.adaptiveprocesses.com/

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