Certified ISO 20000:2005 Implementer and Internal Auditor Course at Bangalore from 22nd to 24th Oct 2010
Comprises of 3 Days Instructor Led Training+ 2 days of e-learning
Fri 22nd & Sat 23rd (Implementer Course)
Fri 22nd & Sun 24th (Internal Auditor's Course)
ISO 20001, the International Standard for Information Security has assumed significant importance in enhancing the quality of the IT services to customers. ISO 20000 certification has become a key differentiator in obtaining business from international clients and also promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.
This combined Implementer and Internal Auditor course covers all practical aspects of implementing the standard from faculty who himself has implemented the standard for multiple companies. It also teaches auditing principles based on ISO 19011.
This course saves a day for participants as separate programs run for 4 days of class room session.
Course Highlights: eLearning on ISO 20000, Faculty with 10+ years of implementation and audit experience, Free templates worth Rs.6000, Individualized feedback on improvement areas, Cost effective, Mature program - programs already conducted in Bangalore, Mumbai, Pune
Target Audience: IT Heads, IT Managers, ITSM Implementers, ITSM Auditors, Quality Heads and Quality Managers.
Faculty: Faculty is a Certified ISO 20000, ISO 9001 and 27001 Lead Auditor, PMP, CSQA (World Topper for the year 2000)
He has 16+ years of professional experience in IT Consulting – ISO 9001, CMMI, ISO 27001, BS 25999 and Six Sigma. He has consulted several large clients in US, Europe and India for IBM, Infosys, PWC, iGATE, MACH, Ness Technologies, AXA Group Solutions, OTIS etc. He has conducted 100+ trainings in public and in-house workshops for companies such as Infosys, IBM, Ness, Zenith and iGATE etc.
He is a syndicated auditor for DNV, World’s 2nd Largest Quality Auditing Company. He has conducted more than 100 audits for Infosys, IBM, Siemens, MetLife, Zenith etc. He has implemented ISO 20000 for couple of clients
Fee Details:
For 2 days implementor or internal auditor course
Rs. 6,500 + 10.3% Service Tax for per participant.
(Includes Course Material, Access to E-learning Portal, Lunch, Tea / Coffee / Cookies.)
Subject to availability of seats.
Discounts:
Register for both the Modules for Rs. 9,500 + 10.3% Service Tax for per participant.
(Includes Course Material, Access to E-learning Portal, Lunch, Tea / Coffee / Cookies.)
Registration is first come first serve basis.
All participants will receive eLearning access for ISO 20000 and Internal Audit worth Rs.5000.
All participants will also get 10 ISO 20000 Implementation and Audit Templates worth Rs.6000.
Registration/Clarification:
Contact: Ananya
M:+91 9343794800
E: Ananya@AdaptiveProcesses.com
Training Details:
Time : 09:30 am to 05:30 pm
Venue: Will be Confirmed to the Registered Participants
Course Content:
Day 1: First Half: Introduction to ISO 20000
• Participant and faculty introduction
• Test on e-learning
• Introduction to ISO 20000
• Tea Break
• ISO 20000 Clause - 3 and 4
• Developing checklists for the clauses
• Presentation of checklists
• Lunch Break
Day 1: Second Half: ISO 20000 Clauses
• ISO 20000 Clause - 5, 6 and 7
• Developing checklists for the clauses
• Tea Break
• ISO 20000 Clause - 8, 9 and 10
• Developing checklists for the clauses
• Presentation of checklists
• Day end test
Day2: First Half: Implementing ITSM
• ISO 20000 Implementation Road Map
• Developing ITSM Manual and ITSM Policies
• Tea Break
• Developing ITSM Processes
• Develop Service Catalog and SLA
• Lunch Break
Day 2: Second Half: Implementing ITSM
• Develop incident management process and plan
• Developing and implementing change management processes
• Tea Break
• Exercise on developing CMDB
• Developing and implementing release management processes
• Certification examination
Day 3 - First Half: Auditing Principles
• Auditing principles
• Auditor qualities
• Audit process
• Tea Break
• Audit reporting
• NC Writing and discussion
• Case study on audit findings
• Lunch break
Day 3 - Second Half: Auditor role plays
• Auditor role play
• Tea Break
• Feedback
• Certification examination
About Adaptive Processes Consulting:
Adaptive Processes Consulting is a niche process and quality consulting firm. We help our clients in defining, implementing, managing and improving processes which are aligned to world class models and standards like CMMI, ISO 9001 and 27001, PMP, Six Sigma and PCMM. Our Adaptive Portfolio Management System (APMS) meets complete process and data management requirements for CMMI L5, ISO 9001, and ISO 27001. We have helped close to 60 clients in their org wide initiatives for ISO 9001, ISO 27001, ISO 20000, CMMI and process management initiatives. We are currently helping several Clients with their ISO 20000,ISO 27001, CMMI and ISO 9001 initiatives.
Adaptive Processes Consulting Private Limited
#51, 3rd Cross, Church Street, Koramangala 6th Block Annex
Bangalore-560095 Karnataka, India
http://www.adaptiveprocesses.com/