Certified ISO 20000 Internal Auditor cum Implementer Program - October - 2010

(3 Days Classroom and 2 Days Online)
22nd to 24th October 2010 – Bangalore (9.30 AM till 5.30 PM)
Hurry! Register Today!.
ISO 20000, the International Standards for IT Service Management System (ITSM) has assumed significant importance in ensuring business growth through improved client satisfaction. Internal Audits are mandatory requirements of the standard.
Certified ISO 20000 Implementer and Internal Auditor Course will help ITSM Implementers and Internal Auditors to implement ISO 20000 and conduct effective internal audits against the standard. The participants will also have access to world class eLearning program on ISO 20000 and Internal Audit from Adaptive Processes.
This program saves 1 day for the participants as otherwise they need to attend 4 days of classroom sessions if conducted separately.
Course Highlights: Faculty with significant hands on implementation and auditing experience, eLearning, Best in class course-ware
Target Audience: Management Representatives, IT Service Managers, IT Heads, IT Managers, Quality Managers, Quality Analysts, Quality Executives.
Day 1:
•Course introduction
•Need for management systems
•Understanding ISO 20000
•Clauses of ISO 20000
•Test on ISO 20000
Day 2:




•Steps for implementing ISO 20000
•ITSM Manual
•Developing processes
•Developing CMDB
•Certificate Examination




Day 3:
•Principles of Internal Auditing
•Preparation of Audit Checklists based on ISO 20000
•Auditor Role plays based on Case study
•Certificate Examination




Faculty: Faculty is a Certified ISO 9001, ISO 20000 and 27001 Lead Auditor, PMP, CSQA (World Topper for the year 2000)
He has 16+ years of professional experience in IT Consulting – ISO 9001, CMMI, ISO 27001, BS 25999 and Six Sigma. He has consulted several large clients in US, Europe and India for IBM, Infosys, PWC, iGATE, MACH, Ness Technologies, AXA Group Solutions, OTIS etc. He has conducted 100+ trainings in public and in-house workshops for companies such as Infosys, IBM, Ness, Zenith and iGATE etc.
He is a syndicated auditor for DNV, World’s 2nd Largest Quality Auditing Company. He has conducted more than 100 audits for Infosys, IBM, Siemens, MetLife, Zenith etc. He has implemented ISO 27001 for Zenith Software, Clutch Group, Photon, MetLife, Proteans, Cross Domain and People Tech Group. 
Sample Feedbacks from Earlier Courses:
1. I would definitely recommend this training to others in Accenture!! - Sukriti Sen, Accenture
2. Thanks for conducting the wonderful session and sharing your excellent knowledge with us. I felt this session was knowledge enhancement for me. Hope it will increase my confidence and perform my roles well in my projects. - Chandra Sekhar Challa (Value Labs)
3. It is highly appreciated and acknowledged that the training was very useful and purposeful. Special thanks to you to make it interactive and collaborative -S Balamurugan, Senior Solution Architect, Unisys
4. Excellent workshop and a faculty with deep knowledge - Manoj Nair, Ma Foi, Chennai
Companies which have participated in our earlier Trainings are Unisys, LGCNS,AXA global Solutions, Accenture, Ness Technologies, Mach Teledata, Wipro Technologies, Microland, Sony, Mafoi, Aricent, JP Morgan Chase, STPI, Exilant, Cross Domain and man
Fee Details: Rs. 9500 per participant + Service Tax of 10.3% 








(Includes Courseware, Access to E-learning Portal, and Buffet Lunch, Tea/Coffee/Cookies.) 
Discounts :
Group Discount of Rs. 500 if Confirm with advance payment for 2 or more participants
All participants will also get 10 Templates worth Rs.5000.
About Adaptive Processes Consulting
Adaptive Processes Consulting is a niche process and quality consulting firm. We help our clients in defining, implementing, managing and improving processes which are aligned to world class models and standards like CMMI, ISO 9001 and 27001, PMP, Six Sigma and PCMM. Our Adaptive Portfolio Management System (APMS) meets complete process and data management requirements for CMMI L5, ISO 9001 and ISO 27001. We have helped multiple Clients to achieve ISO 9001. We are currently helping multiple Clients with their ISO 27001, CMMI and ISO 9001 initiatives.
For Registration/Clarifications, Please contact:
Ananya
M:+91 9343794800
E: Ananya@AdaptiveProcesses.com/ananya.adaptive@gmail.com
Adaptive Processes Consulting Private Limited
#51, 3rd Cross, Church Street, Koramangala
Bangalore-560095. Karnataka, India
http://www.adaptiveprocesses.com/

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